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The turnover rate for hourly employees has always been, and continues to be, extremely high. Retail, for example, has a turnover rate of around 60 percent, and other sectors can be even higher than that. This is a real problem for businesses since replacing an employee costs on average $4,969, according to a 2015 survey. For any business, that is a large cost that could be avoided with better management.
HR managers can mitigate this level of turnover by engaging with hourly employees, so they feel listened to and respected, and empowering them with specific work benefits that can lower this churn rate. Let’s dive into five ways that HR leaders can help.
1. Engage them with better communication through texts and video
Engaged employees tend to stick around instead of looking for a new job elsewhere, and a large part of being engaged is feeling recognized, heard, and thanked. In fact, companies with “high-recognition” of their employees see a 31 percent lower turnover rate than those that don’t.
A great tool to communicate with hourly employees is text messaging. It’s easy and inexpensive to